Refund policy
Return Policy
At Ezrielle, we care about your satisfaction — but due to the nature of our fulfillment partners, we do not accept returns at this time.
No Returns Accepted
All sales are final. As we work with third-party suppliers to ship products directly to you, we’re unable to process physical returns.
We kindly ask that you double-check all product details (including size, color, and quantity) before completing your purchase.
Exceptions — Damaged or Incorrect Items
If your item arrives damaged, defective, or significantly different from what you ordered, please contact us within 5 days of receiving your order.
To request a resolution:
- Email us at ezrielle.pro@gmail.com
- Include your order number and clear photos of the item and packaging
We'll review the issue and may offer a replacement or partial refund, depending on the situation.
Refund Policy
At Ezrielle, your satisfaction is our priority. If something isn’t right, we’re here to help.
No Refunds Policy
Please note that due to the nature of our supply chain, we do not offer refunds once an order has been placed and processed.
We encourage you to double-check your size, color, and shipping information before completing your purchase.
Exceptions (Case-by-Case Basis)
Refunds will only be considered in the following cases:
- The item arrived damaged or defective
- The item delivered is not what you ordered
- The order was never delivered (as confirmed by the shipping carrier)
If any of these apply, please contact us within 5 days of delivery at ezrielle.pro@gmail.com, with:
- Your order number
- Photos of the item and packaging
We’ll assess the issue and let you know if a refund or replacement can be provided.
Need Help?
We’re here for you. For any questions or concerns, reach out to us at ezrielle.pro@gmail.com.